Recent Water Damage Posts

Category and Classes of Water Damage

12/27/2017 (Permalink)

Water Damage Category and Classes of Water Damage Category 1 Class 4 Loss in Granada Hills home. SERVPRO of Granada Hills was called to make it right.

At SERVPRO of Granada Hills, one of the first things we do when we arrive at your home or commercial site, is determine the Category and Class of water we’ll be dealing with. From clean water  to dirty water.  Here are the different categories of water damage:

Category 1 Water - Refers to a source of water that does not pose substantial threat to humans and classified as "clean water". Examples are broken water supply lines, tub or sink overflows or appliance malfunctions that involves water supply lines.

Category 2 Water refers to a source of water that contains a significant degree of chemical, biological, or physical contaminants and causes discomfort or sickness when exposed or consumed. Known as "Gray Water," this type of water damage carries microorganisms and nutrients of microorganisms.

Category 3 Water. This is the worst classification and is grossly unsanitary. It used to be called black water, and sources include sewer backup, flooding from rivers or streams and toilet overflow with waste.




The different Classes of water is used to determine the drying method SERVPRO of Granada Hills will use at the location.  It gives us a direct path towards the best option to dry an area out.  Here are the different Classes of water damage:

Class 1. The lowest and easiest to deal with, this has a slow evaporation rate. Only part of a room or area was affected, there is little or no wet carpet, and the moisture has only affected materials with a low permeance rate, such as plywood or concrete.

Class 2. With a fast evaporation rate, this level affects an entire room, carpeting, or cushioning, the wetness has wicked up the walls at least 12”, and there is moisture remaining in structural materials.

Class 3. This class has the fastest evaporation rate, and ceilings, walls, insulation, carpet and sub-floors are all saturated. The liquid may have come from overhead.

Class 4. This class is labeled as specialty drying situations, which means there has been enough liquid and time to saturate materials with very low permeance, such as hardwood, brick, or stone.



Have you spotted signs of water damage in your home or office?

Have questions about water damage? Call SERVPRO of Granada Hills (818)363-6060

Granada Hills 24 Hour Emergency Water Damage Service

12/5/2017 (Permalink)

Water Damage Granada Hills 24 Hour Emergency Water Damage Service A leak in the unit above this customers bedroom. SERVPRO was called into action to put everything back the way it was.

SERVPRO of Granada Hills is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (818)363-6060

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Granada Hills has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Granada Hills

SERVPRO of Granada Hills specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.