What our Customers say...
SERVPRO locations can receive mixed reviews, but the Northridge franchise is to be commended for promptness, helpfulness, honesty, and professionalism. It was a pleasure to deal with Jared and Suzette, and I recommend them without hesitation.
I found SERVPRO 2/10/2017 during our heavy rain season this past February. What began as a small roof leak caused much damage to our multi-story home. I called SERVPRO and within minutes, Suzette called back again and again (my phone kept dropping our call). Her excellent customer service and communication skills were helpful and comforting during my emergency. She was genuinely caring, resourceful and always available for my questions.
Just a couple hours later that day, Jared came to assess the situation. He was professional, polite and very knowledgeable about what needed to happen in order to get our house back in order - blowers, dehumidifiers, mold remediation, demolition, etc. He also communicated with my insurance company throughout the whole process, saving me time and much heartache. Jared managed well the men who worked in our house all day. The men were very respectful and kept the mess to a minimum, vacuuming along the way. Mr. Ramiro and his team Juan, Edwardo Sr. and Edwardo Jr., Zouvier - they all went beyond the call of duty when we were dealing with other emergencies on 2/17/17.
SERVPRO'S professionalism and experience pertaining to water damage was excellent. Thank you again Jared, Suzette and the team!
As a General Contractor I've dealt with plenty of restoration and abatement companies. While most have failed to meet my expectations of professionalism and customer service, SERVPRO Northridge has always managed to exceed my expectations.
Any time I get a call from a client that requires fire or water damage restoration my go to crew is always SERVPRO Northridge. They are prompt, knowledgeable and thorough in their work. Moreover, the staff is exceptional at what they do!
Suzette is always taking care of my clients as if they were family and the owner, Mr. Brownstein is as knowledgeable as they come in the restoration business. I look forward to working together again on our next project and many more to come :)
Thank you and Keep up the good work!
Well I honestly can't say anything bad about this business. From start to finish everyone I dealt with was very professional and timely. Suzette is absolutely a lovely person to deal with and always was ready to answer my questions without ever making me feel I was bothering her. I hope we never have to call them again because that means we've had water damage but they definitely will be the first and only water damage specialist we call. Thank you Suzette for all your help!